Refund policy

Last updated November 9, 2026

This policy explains credit settlement and purchase refund requests for I Love The Smiths AI.

Failed generations

Credits return automatically only when the generation system confirms that no usable result was made and the upstream charge can be safely settled that way. Once a paid model has produced and delivered a result, the generation normally uses its credits even if the result is imperfect. If a delivered file is technically broken or unusable, email us for a manual review rather than repeatedly submitting the same photos.

Unused credits

You may request a refund for a credit purchase within 14 days when none of the purchased credits have been used. Used or partly used packs, promotional credits, expired payment disputes and purchases made more than 14 days earlier are generally not refundable except where required by law.

How to ask

Email support with the account email, order or job ID, purchase date and a short description of the issue. Do not send payment card numbers. We normally acknowledge requests within three business days, although provider records or abuse reviews can take longer.

Questions? Email support@ilovethesmithsai.online.